LamaBet Privacy Policy

At LamaBet, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, or use any of our services. By registering with Lama Bet, you agree to the practices described below.

Information We Collect

Here at LamaBet, we collect personal information directly from you and automatically through your use of our platform. When you register for an account, we ask for your name, date of birth, email address, phone number, residential address and preferred currency. Our Lama Bet registration form also records the country you select, which defaults to Ireland and EUR unless changed.

• We collect identity verification documents, including passports, driving licences, national ID cards, birth certificates or payment cards with certain digits masked
• We gather proof of address documents such as utility bills, bank statements or signed credit agreements
• We record deposit and withdrawal details, including payment method information and transaction history
• We track your gameplay activity, wagering history and bonus participation to manage your account responsibly
• We log technical data such as IP address, device type, browser information and login timestamps

How We Use Your Information

Our LamaBet platform uses your personal data for several legitimate purposes connected to operating a licensed online casino. We process your information to verify your identity, prevent fraud, comply with anti-money laundering obligations, and ensure that only eligible players from permitted jurisdictions can access our services. We also use your data to process deposits and withdrawals, calculate loyalty points, administer bonuses such as the Welcome Bonus and Weekend Reload Bonus, and communicate important account notifications.

At Lama Bet, we may also use your contact details to send promotional offers, newsletters and updates about tournaments or VIP rewards, unless you have opted out of marketing communications. You can withdraw your consent to marketing at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, compliance with our licensing obligations under the Anjouan Gaming Authority, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent. Our Lama Bet compliance team reviews data processing activities regularly to ensure they remain lawful and proportionate.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate LamaBet, including payment processors, identity verification providers, game developers, regulatory authorities and fraud prevention services. Our Lama Bet partners are contractually obligated to protect your data and use it only for the purposes we specify.

• We share data with payment providers to process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller and cryptocurrency wallets
• We disclose information to regulators and law enforcement when legally required
• We work with game providers who may receive limited gameplay data to deliver live casino and slot content
• We may share data with professional advisors, including auditors and legal counsel

Data Retention

We at LamaBet retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Generally, we keep account and transaction records for the period required under anti-money laundering laws, even after you close your account. If your account becomes inactive, our Lama Bet retention practices continue to apply, and applicable account fees described in our Terms and Conditions may be charged after six consecutive months without login or wagering activity.

Your Rights

You have a number of rights regarding your personal data when you use our services. We want you to feel confident that your information is handled fairly and transparently.

• You have the right to access the personal data we hold about you
• You can request that we correct inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team through live chat, available 24/7, or by emailing [email protected]. Our Lama Bet team will respond to your request within a reasonable timeframe in accordance with applicable data protection regulations.

Cookies and Tracking Technologies

Our LamaBet website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. These technologies also help us detect fraudulent activity and improve the performance of our site, including the LamaBet app and mobile browser version. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our Lama Bet security protocols include encryption, secure servers and restricted access controls. While we strive to maintain robust security, no method of data transmission or storage is completely infallible, and we encourage you to use strong passwords and safeguard your login credentials.

International Data Transfers

Because LamaBet operates internationally and serves players across multiple jurisdictions, including Canada, Ireland, New Zealand, Japan and several European markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are subject to appropriate safeguards consistent with applicable data protection laws.

Restricted Jurisdictions and VPN Use

We do not permit players to access our services using a VPN, proxy, or any similar tool designed to mask or manipulate their actual location. If you attempt to access LamaBet from a restricted jurisdiction using such methods, we accept no liability for any resulting consequences, and your account may be subject to closure in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services offered on Lama Bet. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team via live chat, available around the clock, or by email at [email protected]. We at LamaBet are always ready to assist you with privacy-related concerns and ensure your experience with us remains safe and transparent.